Get in Touch
Have a question or need help? We're here to assist you. Reach out to us using the form below or through our contact information.
Email Support
support@bookandbrush.com
We typically respond within 24 hours
Business Hours
Monday - Friday: 9 AM - 6 PM EST
Weekend support via email only
How do I download my purchased products?
After purchase, you can download your products from your dashboard or directly from the confirmation email. All downloads are available immediately after payment.
What file formats do you provide?
Most of our products are available in PDF format. Some design assets may include additional formats like PNG, SVG, or AI files.
Can I get a refund?
Due to the digital nature of our products, all sales are final and no refunds are provided. Please review product descriptions and previews carefully before purchasing. If you experience technical issues with downloads, our support team is available to assist you.
How can I reset my password?
You can reset your password by clicking the "Forgot Password" link on the sign-in page. You'll receive an email with instructions to create a new password.
Are there any usage restrictions?
Our products are licensed for personal and commercial use. You cannot redistribute, resell, or share the digital files. Please check individual product pages for specific license details.
Response Time
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please use the priority support category when submitting your request.